Updated on Friday June 26th – Please scroll down for the update.

As Murphy’s law would have it, just days after we’ve launched our first commercial offering we’ve suffered a complete network outage for 12 minutes. This happened about 10 minutes ago. I’m currently working with our network provider Netriver to find out exactly what happened and to prevent it occurring in future.

For most web companies this would not have a significant impact. But because we provide real-time stats, there is currently a hole in your graphs for the last 60 minutes that lasts about 12 minutes.

This outage did not affect the ability of our customers websites to load. It simply means that your stats were not logged for 12 minutes.

Our sincerest appologies for any inconvenience this has caused.

Mark.

Update:

Netriver has been working with Cisco to resolve this issue. What happened is that Netriver has multiple redundant connections to the Net and has two redundant routers that route their traffic. In a rather unusual incident, both routers went down simultaneously. Here is the incident log:

Network Event times are approximate:
·         6:15 one of our core routers rebooted.
·         6:18 the router was back online.
·         6:25 we discovered the other core router was hung with a memory issue.
·         6:30 – 6:40 Tried to correct the memory issue unsuccessfully. We then made the decision to copy off the logging on the router and reboot.
·         6:43 rebooted router.
·         6:48 router was back online.

Netriver has multiple tickets open with Cisco to try and resolve the issue and Cisco have already responded with a diagnosis. Netriver is implementing Cisco’s recommendations to prevent this happening in future.

Feedjit, Netriver and Netriver’s upstream providers run redundant systems at every level from the application to infrastructure. This incident is highly unusual and the impact was minimal thanks to the quick reactions of the Netriver team. Both Feedjit and Netriver are taking steps to ensure this doesn’t happen again in future. Once again we apologize if the 12 minutes of down-time caused you any inconvenience.

Mark Maunder – Feedjit Founder & CEO.

Last night at around 2am we quietly launched Feedjit Pro and Webmaster. We are offering a 30% Beta launch discount – simply enter coupon code ‘fjbeta30‘.

We’re really excited to have the product see the light of day. It’s taken 6 months of hard work and has some first-to-market features that are only available from us. Pro and Webmaster are identical except that with Pro we allow up to 1 Million page impressions per month and Webmaster gives you 10 Million.

Live Streaming Traffic

Like our free visible widget Pro offers live streaming traffic, but with much more. The main differences are that along with visits you can also watch individual page views as someone surfs through your site. You can also filter out New vs Returning visitors and you can choose to “bump” visits that get another page view to the top of the list.

Feedjit Pro users are also on a higher priority server cluster. The main way this will affect you is that if you have an extremely busy website (more than 3 hits per second) you are gauranteed to see every visit and page view that comes through.

Live Events

This is my personal favorite feature. Events shows you first time events that occur on your site and they are pushed out to your browser as they happen just like Live Traffic pushes out visits. So lets say you’ve just written a new blog entry and you want to see who links to you. Go to Live Events, click the “Referring Pages” tab and kick back and watch as we will alert you the instant a new web page sends you a visitor.

We show live events for new search keywords, new referring pages, new referring sites, new cities who have visited your site for the first time, new countries and traffic records.

Email alerts

We offer email alerts for just about anything. Want to set up an alert if your per-minute traffic rate hits a new records? No problem! And when we send you the alert, we’ll include the top sites that are sending you traffic so you can see where all your new visitors are coming from. We offer event alerts, so we can email you if you:

• Get a visitor from a new web page
• Get a visitor from a new web site
• Break a per-minute, hour or daily traffic record
• Are visited by a new city or country for the first time
• Get a visitor who used a new search term

You can also set up alerts to email you if you get a visitor from a specific city, web page or if someone hits a specific web page on your site. And you can set up email alerts for specific search terms.

For power users we support Perl style regular expression for pattern matching in our alerts.

All the standard stuff, but it’s all real-time

We offer all the standard stats that most good website stats packages offer, except they’re all up to the second real-time. These include:

• Absolute uniques, traffic depth, site stickiness, site bounce rate
• Real-time per page traffic including per-page bounce rates, uniques, visits, page views and much more
• Site visits and page views, new vs returning, time on site
• Detailed referrer traffic, search traffic, geo (city and country) traffic, language traffic and browsers and OS

Unlimited domains and priority email support

All our Pro and Webmaster users can add feedjit to an unlimited number of websites and get access to our priority email support system.

You can sign-up for Pro or Webmaster by visiting this page. We hope you enjoy Pro as much as we enjoyed putting it together. We will be adding new features every week, so check this blog often for announcements.

Mark & Kerry – The Feedjit Founders.